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FAQ

How long does it take to receive my portrait?

Hand-painted pieces ship within 7–10 business days.

What kind of photo should I upload?

A clear, well-lit photo works best — the sharper the photo, the better the portrait.

Can I see a preview before it's finalized?

Yes. We'll send you a preview to approve before your portrait goes into production.

Can I request changes to the preview?

Yes, unlimited revisions until you're happy — before you approve it.

What if my order arrives damaged or incorrect?

We'll send a free replacement — just reach out within 30 days of delivery.