Shipping Policy

At Pawlo, every custom piece is made specifically for you. Processing times vary depending on how your product is created. Please review the estimated timeline shown on each product page before ordering.

• Custom Printed Products

  Printed custom products include a digital artwork preview before production.

  Artwork Preview

  You will receive your digital artwork preview within 3 business days.

  You may request changes before approving your final design.

  Production & Dispatch

  Production begins after your artwork has been approved.

  Your order will ship within approximately 7–15 business days after approval.

  Please note that production time and shipping transit time are separate.

• Handmade Custom Products

  Handmade products follow a different process because each piece is individually handcrafted.

  Handcrafting Time

  Please allow approximately 7–15 business days for your custom piece to be handcrafted.

  Finished-Piece Preview

  Once your piece is completed, we will send you photos of the finished product before shipping.

  This is a finished-piece preview, not a pre-production artwork approval.

  Dispatch

  After the finished-piece preview is sent, your order will ship within approximately 3–7 business days.

• Shipping & Delivery Time

  Once your order has shipped, standard delivery typically takes approximately 10–15 business days, depending on your destination.

  Please note:

  Processing time and shipping time are separate.

  Delivery estimates may be affected by customs processing, local carriers, weather, holidays, peak seasons, or other circumstances outside our control.

• Shipping Costs

  Shipping costs, when applicable, are calculated at checkout based on your destination, package, and available shipping method.

  Free shipping may be available on selected products or qualifying orders where stated on the product page or at checkout.

• Tracking Your Order

  Once your order ships, you will receive a shipping confirmation email with tracking information when available.

  Tracking information may take some time to update after the carrier receives your package.

• Orders With Multiple Custom Products

  Because Pawlo custom products may be created by different production partners, items from the same order may be produced and shipped separately.

  If this happens, you may receive:

  • More than one package
  • Separate tracking numbers
  • Packages arriving on different dates

  You will not be charged additional shipping fees simply because Pawlo ships your order in multiple packages.

• International Shipping, Customs & Duties

  We ship to supported countries and regions shown at checkout.

  International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.

  Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

  Customs processing may also extend delivery times.

• Incorrect or Incomplete Shipping Addresses

  Please carefully check your shipping address before placing your order, including apartment, unit, building, and postal code information.

  If you notice an error, contact us as soon as possible at:

  support@pawlo.pet

  Once an order has shipped, we may not be able to change the delivery address.

  If a package is returned because of an incorrect or incomplete address, failed delivery attempt, or other customer-provided shipping information, additional shipping charges may apply before the order can be resent.

• Lost or Delayed Packages

  If your tracking has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us.

  We will work with the carrier or production partner to investigate the shipment.

  If a package is confirmed lost in transit, we will work with you on an appropriate resolution.

• Damaged or Incorrect Orders

  If your custom order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

  Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging if the item arrived damaged

  Confirmed damaged or incorrect custom orders are eligible for a free replacement in accordance with our Refund & Return Policy.

• Contact Us

  For questions about your order or shipment, please contact:

  Email: support@pawlo.pet

  Please include your order number and a brief description of your question or issue.